(A) In-bound Calling (e.g., Elder calls Presentria AI)
High-level Service Design:
Simplified Mermaid Diagram:
End-to-End Architecture:
Workflow Overview (Voice – Safety Alerts and Memory Storage | Rev: 072926 | IP):
Workflow Overview (SMS – Safety Alerts and Memory Storage | Rev: 072226 | IP):
Workflow Overview (WhatsApp text – Safety Alerts and Memory Storage | Rev: 072226 | IP):
(B) Out-bound Calling (e.g., Presentria AI calls the Elder every morning):
High-level Service Scenario/Process:
Prototype Status & Technical Readiness
Update: September 8, 2026, 11:30pm EST
In-bound Calling :
(i.e., Elders call the Presentria AI Companion)
| Language (Presentria AI Companion) | Voice (Fixed and Mobile PSTN) | Text Message (SMS) | WhatsApp (Text) | Safety Alert (E-mail) | Safety Alert (SMS) | Memory (User Profile, Episodic, & Health) | Weekly Family Digest | Fun games – trivia, riddle & wordplay |
| English (Margaret) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| French (François) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Italian (Maria) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Cantonese (Ling 玲姑娘) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Punjabi (Saathi) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Spanish (Carmen) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Mandarin (Yulan 玉兰) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Korean (Soon-ja 순자) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Japanese (Kazuko 和子) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Farsi (Raha رها) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Inuktitut (Isuma) | ✅ Completed | ✅ Completed | ✅ Completed | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development |
Out-bound Calling:
(i.e., Presentria AI Companion calls the elders)
| Presentria AI | Voice (Fixed and Mobile PSTN) | Safety Alert (E-mail) | Safety Alert (SMS) | 3-missed-call Alert | Weekly Family Digest | Memory (User Profile, Episodic, & Health) | Flexible Daily Check-In Scheduling | Fun games – trivia, riddle & wordplay |
| English (Margaret) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| French (François) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Italian (Maria) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Cantonese (Ling 玲姑娘) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Punjabi (Saathi) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Spanish (Carmen) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Mandarin (Yulan 玉兰) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Korean (Soon-ja 순자) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Japanese (Kazuko 和子) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Farsi (Raha رها) | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed | ✅ Completed |
| Inuktitut (Isuma)* | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development | 🔵 Planning & Resource Development |
Status reflects live prototype capabilities and ongoing validation of safety, multilingual accuracy, and escalation workflows.
*Note:
🔵 Isuma (Inuktitut AI Companion) — Planning & Resource Development
Due to the limited availability of Inuktitut AI resources and language datasets, development is currently in the planning and resource acquisition phase. Work is underway to identify speech recognition, language, and community partnerships needed to support a culturally appropriate AI companion for Inuit Elders. Learn more about STT at Microsoft.
Project Timeline & Founder-Led Development
This project has been independently conceived, explored, and developed through continuous validation with industry professionals, technical experts, and early stakeholders. The timeline below documents key milestones demonstrating sustained commitment and founder-led innovation.
2025 — Concept Formation & Early Validation
- August 1, 2025 — Initial Concept
The idea emerged after Dr. Ken Kwong-Kay Wong’s surgery at Shouldice Hernia Hospital, which highlighted the need for improved AI companionship solutions for older adults. - August 7, 2025 — Early Discussions & Feedback
Initial concept explored with colleagues at Seneca, along with trusted peers and business contacts to assess relevance and potential. - September 4, 2025 — Concept Deep Dive
Further refinement of the concept through detailed discussions with a Seneca colleague. - September 11, 2025 — Industry Consultation (Telecom)
Engaged with a Canadian telecom incumbent to explore feasibility, infrastructure considerations, and potential applications. - September 15, 2025 — Technical & Entrepreneurial Input
Consulted with a local IT expert and entrepreneur to evaluate technical direction and scalability. - November 11, 2025 — Follow-up Industry Engagement
Second meeting with telecom industry stakeholders to further validate the concept and discuss potential integration pathways.
2026 — Validation, Iteration & Prototyping
- January 26, 2026 — Continued Industry Validation
Third meeting with telecom stakeholders to refine use cases and explore strategic alignment. - April 23, 2026 — Prototype Development Initiated
Development of the first working prototype began, leveraging modern AI and communication technologies including platforms from leading providers such as OpenAI, Anthropic, Microsoft Azure, and others. - April 28, 2026 — First Prototype Demonstrated
Initial prototype successfully built and demonstrated to a small group of family members, friends, and professional contacts for early feedback and validation. - May 21, 2026 — SMS Service Registered with Phone Operators
TFN 18445153147 is registered with North American operators, ensuring that important SMS alerts generated by the Presentria AI system are delivered to caregivers in a timely manner. - May 28, 2026 — Continued Industry Validation
Fourth meeting with telecom stakeholders to explore strategic alignment. - June 16, 2026 — WhatsApp Messaging Gateway Commissioned
Following Meta Business Verification and display name approval, the WhatsApp access channel was provisioned via Twilio’s WhatsApp Business Platform. End-to-end message routing between WhatsApp users and the Presentria conversational AI backend has been established and validated. - June 17, 2026 — Date, Time, and Weather Information
Presentria AI companions can now provide callers with accurate information about date, time, and weather via One Call API 4.0 with OpenWeather. - June 24, 2026 — Unified Subscriber Authentication Layer Deployed
A unified authentication framework has been deployed to restrict access to the Presentria AI companion to active subscribers only. Access controls have been validated across voice, SMS, and WhatsApp channels. - June 25, 2026 — AI-powered Safety Alerts —Now Across Every Presentria AI Companion
Safety Alerts are now available across all Presentria AI Companions—Margaret, Francois, Maria, Ling, Saathi, and Isuma. Whether an older adult connects by voice, SMS, or WhatsApp, every conversation is analyzed by the Presentria AI system. If a potential safety concern is detected, the designated caregiver is automatically notified via SMS and email. Network tested: TELUS, Rogers, and Freedom (<3 seconds). - July 13, 2026 — Persistent Memory — Now Live for Margaret, Rolling Out to Every Presentria AI Companion
Presentria AI Companions now remember. Margaret retains context from past conversations—names, health notes, and personal details—so every call feels like a continuation, not a first meeting. Persistent memory for François, Maria, Ling, and Saathi is currently in development and testing, with rollout to follow. - July 18, 2026 — Flexible Daily Check-In Scheduling — Now Live
Presentria AI Companion’s Daily Check-In service now supports independent schedules for Monday–Friday, Saturday, and Sunday, giving older adults and caregivers greater flexibility. For example, an elder can receive a 9:00 a.m. check-in on weekdays, skip Saturdays entirely, and receive a 2:00 p.m. call on Sundays to avoid interruptions during morning church services. This enhancement makes the service more adaptable to each person’s lifestyle and weekly routine. - July 21, 2026 — Memory Optimization for Voice, SMS & WhatsApp — Now Live
Presentria AI Companion’s persistent memory system has been optimized across Voice, SMS, and WhatsApp to better handle edge cases and ensure more reliable, consistent conversations. As real-world trials continue, we will further refine the memory engine based on user feedback and new use cases to continuously improve the companion experience. - July 22, 2026 — Bilingual WhatsApp Text Support — Now Live
Margaret, the English-speaking Presentria AI Companion, now provides fully bilingual text conversations in both English and French over WhatsApp. Older adults can naturally send and receive messages in either language, making the companion more accessible and convenient for Canada’s diverse communities. - July 22, 2026 — Worldwide Weather Updates — Now Live
Margaret can now share current weather for cities around the world — temperature, highs and lows, and chance of rain — over phone calls, SMS, and WhatsApp. The weather lookup system has been rebuilt from the ground up for faster, more reliable answers. A simple way for older adults to feel closer to loved ones far away. - July 27, 2026 — Personalized Birthday Celebrations
Presentria AI companions can now recognize an elder’s birthday, place a celebratory call, deliver personalized birthday greetings, and sing a birthday song to bring warmth and companionship on this important day. - July 27, 2026 — Weekly Family Digest
Presentria now keeps families closer than ever. Every Sunday evening, caregivers receive a warm email summarizing their loved one’s week — the stories they shared, how their spirits have been, and any gentle health notes worth a look — turning everyday companion calls into peace of mind for the whole family. - July 28, 2026 — Missed-Call Safety Alerts
Presentria AI companions now include an added layer of care. When an elder misses several scheduled calls in a row, family caregivers automatically receive an email and SMS alert — so a quiet phone never goes unnoticed, and families can check in with confidence. - July 29, 2026 — Interactive Games & Riddles
Presentria AI companions can now bring a little playful fun into the conversation. Margaret can share riddles, brain teasers, and light word games during calls — a gentle way to keep minds engaged, spark a laugh, and make every check-in something to look forward to. - August 3, 2026 — Smarter Texting, Faster First Replies
Fixed two behind-the-scenes issues for SMS communication. Some characters, especially those in UCS-2 encoding — were silently shrinking the text limit per message and causing replies to split awkwardly. That’s mostly resolved with a workaround. We also cut the brief pause elders felt at the start of a new conversation — Margaret now acknowledges right away, so check-ins feel responsive from the first message. - August 4, 2026 — WhatsApp Support Expands from Bilingual to 20+ Languages
Building on July’s English/French rollout, Margaret’s WhatsApp text support now spans 20+ languages — including Italian, Traditional Chinese, Punjabi, Hindi, Japanese, Korean, Vietnamese, Inuktitut, and more. Older adults can text Margaret anytime and switch languages mid-conversation, just as naturally as they do in daily life. - August 17, 2026 — IPON Application Approved
Presentria’s application to Intellectual Property Ontario (IPON) has been approved, marking an important step toward protecting the intellectual property behind our AI innovation. It’s another milestone as we continue building and strengthening the technology powering Presentria AI companions. - August 28, 2026 — Four New AI Companions in Development
Presentria has begun development on the next set of AI companions, expanding our reach into new language communities: Carmen for the Spanish-speaking community, Yulan (玉兰) for the Mandarin-speaking community, Soon-ja (순자) for the Korean community, and Kazuko (和子) for the Japanese community. Each companion is being built with the language, cultural nuance, and generational voice needed to feel like a true companion to the elders it serves. - August 31, 2026 — Four New AI Companions Now Available
Presentria has completed development on our newest set of AI companions: Carmen, Yulan (玉兰), Soon-ja (순자) and Kazuko (和子). All four are now live and available. - September 5, 2026 — Farsi-Speaking Raha (رها) Now in Production
To meet demand for a Farsi-speaking AI companion for elders in Canada, Presentria has developed and launched Raha (رها), who speaks Farsi (Iranian dialect).
Links
